Order and Delivery Information
For all enquiries, including orders, bookings and using gift vouchers, please email email@example.com.
Thank you for your understanding and patience.
All general enquires regarding the online store can be sent to firstname.lastname@example.org.
If you need to make any changes to your order or delivery address, please reply to the order confirmation email and we'll see what we can do. The sooner you let us know, the better - especially with delivery orders.
Please read on for information on delivery and delayed orders.
We ship Australia wide! Please note we can't ship to a PO Box address.
Your shipping rate is calculated from weight of your purchase and delivery location.
Please be sure to triple check your address is correct at the checkout to avoid unnecessary delays in receiving your order.
We use courier companies to deliver your orders. You will receive an automatic notification on purchase. Orders are then manually processed and couriered within working hours (Mon-Fri 9-5pm). Our small team is doing their best to keep up, but as online orders have dramatically increased over the last few months, there may be a delay in processing your order. Please allow up to 5 days for order processing.
Your order will be sent out when all items are in stock and ready to be shipped. If we experience delay in receiving an item, we will email to let you know, and can make alternate arrangements for your order.
Once your order is booked for pick up by a courier, you will receive an email from Shippit with your tracking number and details.
DELIVERY ORDER DELAYED?
There may be extended delays in receiving your order that are out of our control. We thank you for your patience and understanding.
It is a good idea to keep an eye on your tracking number for updates, and use the tracking enquiry links in the emails to contact the couriers or Shippit if you have any questions about the status of your order. Please get in touch with the couriers directly before contacting us. If you are having trouble getting an update from the couriers directly (generally allow 72 hours for a response), get in touch at email@example.com.